Customers believe smart metering will benefit suppliers the most, recent poll suggests

More people believe that smart meters will likely benefit energy suppliers than themselves, a recent poll by YouGov has been able to reveal.

The survey of 2,058 UK consumers by YouGov found that more than a third (37%) or respondents are convinced smart metering will benefit energy suppliers the most, while just 28% thinks it will benefit the consumer.

One in three (27%) think their supplier’s poor track record on billing, customer service and delays in problem fixing aren’t a good omen for the smart meter rollout’s success.

New suppliers are seen in a better light though, with 41% of respondents agreeing new suppliers keen to prove their worth which are not held back by old technologies could provide a better service.

Half (52%) of people participating in the survey are ready to welcome services, tariffs and offers related to how they actually use energy. A similar amount of people are keen on accurate billing they can trust (48%) and a clear understanding of what uses up most and least energy (44%).

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