SSE admits liability regarding faulty meters that overcharged customers
One of the UK’s largest energy suppliers has publicly admitted that some of its customers may have been overcharged by its faulty Economy 10 meters and promised to take corrective actions on the matter.
Gas and electricity supplier SSE admitted that a batch of its meters were affected by a rather serious manufacturing fault, which prompted them to move back an hour when the power came back on following a power cut, a news report on the matter can reveal.
E10 meters give customers ten hours of off-peak electricity split into three blocks over 24 hours. This means they can get lower rates for their heating and hot water during off-peak times. Nevertheless, because of the fault, some customers who used electricity during off-peak time could have been charged at the normal rate rather than the off-peak rate.
After acknowledging the fault, SSE has promised to recalculate the charges based on the assumption that 70% of the customer’s units were used off-peak, arguing that typical E10 meter customers use around 50% off their electricity off-peak.
The Scottish supplier said it hoped this method should work out “favourably for the vast majority” of customers affected by the fault.
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The core of the HeatingSave system is a state-of-the-art microprocessor connected to a number of temperature sensors measuring the external outside temperature, room, hot water tank and heating flow & return temperatures. The system can easily calculates the amount of fuel and electricity used each day to prove precisely just how much energy can be saved.
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